At Motorcycle Helmet Shop, we understand that the perfect fit and performance are essential when it comes to motorcycle gear. As riders ourselves, we stand behind our products with the same commitment we bring to the road. If your purchase doesn’t meet your expectations, our straightforward returns and exchanges process ensures you’re back on track quickly.

Quick Facts:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Process: Contact us first, then ship items back to our Jacksonville facility
  • Refund Time: 5-7 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request is made within 15 days of receiving your order
  • Item is in its original condition – unused, unworn, and unwashed
  • Original tags are still attached
  • Item is in its original packaging
  • Proof of purchase is provided

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Helmets (Full Face, Half Helmets) – Due to safety regulations and hygiene concerns
  • Eyewear – For hygiene protection
  • Filters (Air, Oil) – Once opened, cannot be resold
  • Custom or Personalized Items
  • Clearance or Final Sale Items
  • Any product that shows signs of use, wear, or damage not related to manufacturing defects

Note: Electronics & Mounts, Dash & Gauges, and Batteries & Electrical items may only be returned if defective and must be reported within 7 days of receipt.

Step-by-Step Return Process

Step 1: Contact Our Rider Support Team

Before shipping anything back, please email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return/exchange
  • Photos of the item (if applicable)

Step 2: Wait for Authorization

Our team will review your request within 24-48 hours and email you a Return Merchandise Authorization (RMA) number if approved. Do not ship items without this authorization.

Step 3: Package and Ship Your Return

Once authorized, carefully package your item including:

  • The product in its original condition
  • All original packaging, tags, and accessories
  • A copy of your order confirmation or packing slip
  • The RMA number clearly visible on the outside of the package

Ship to:
Motorcycle Helmet Shop – Returns
2840 Dawson Drive
Jacksonville, US 72076

Step 4: Processing and Refund

Once we receive and inspect your return (typically 3-5 business days after delivery to our facility), we’ll process your refund or exchange.

Refund Information

Refund Timeframe: Refunds are processed within 5-7 business days after we receive and approve your return.

Refund Method: Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Exchanges

We gladly exchange items for a different size or color, subject to availability. The process is the same as returns – contact us first for authorization. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange a replacement at no additional cost, including prepaid return shipping.

Return Request Template

Use this template when emailing us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Motorcycle Helmet Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Product Name: [Product Name] Reason for Return/Exchange: [Please describe the reason – size issue, defective, wrong item, etc.]

I have reviewed the return policy and confirm the item is in its original condition with tags attached and packaging intact.

Please advise on next steps.

Thank you,
[Your Name] [Your Email Address] [Your Phone Number]

Need Help?

Our rider support team is here to help with any questions about returns or exchanges.

Email: [email protected]
Address: Motorcycle Helmet Shop, 2840 Dawson Drive, Jacksonville, US 72076
Response Time: Within 24 hours (for urgent matters, include “URGENT” in subject line)

At Motorcycle Helmet Shop, we’re riders serving riders. Your satisfaction isn’t just our policy – it’s our passion. Ride safe!