Our Commitment to Riders

At Motorcycle Helmet Shop, we understand that the perfect fit and performance are essential when it comes to motorcycle gear. As riders ourselves, we stand behind our products with the same commitment we bring to the road. Whether you’re gearing up for your next adventure or upgrading your ride, we’re here to ensure you get exactly what you need.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving them. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping FREE (on orders over $50) 15-25 business days after shipment EMS

Note: We ship globally, with the exception of some Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request is made within 15 days of receiving your order
  • Item is in its original condition – unused, unworn, and unwashed
  • Original tags are still attached
  • Item is in its original packaging
  • Proof of purchase is provided

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Helmets (Full Face, Half Helmets) – Due to safety regulations and hygiene concerns
  • Eyewear – For hygiene protection
  • Filters (Air, Oil) – Once opened, cannot be resold
  • Custom or Personalized Items
  • Clearance or Final Sale Items
  • Any product that shows signs of use, wear, or damage not related to manufacturing defects

Special Note: Electronics & Mounts, Dash & Gauges, and Batteries & Electrical items may only be returned if defective and must be reported within 7 days of receipt.

Step-by-Step Return Process

1 Contact Our Rider Support Team

Before shipping anything back, please email our support team at [email protected] with:

  • Your order number
  • Product name and reason for return/exchange
  • Photos of the item (if applicable)
2 Wait for Authorization

Our team will review your request within 24-48 hours and email you a Return Merchandise Authorization (RMA) number if approved. Do not ship items without this authorization.

3 Package and Ship Your Return

Once authorized, carefully package your item including:

  • The product in its original condition
  • All original packaging, tags, and accessories
  • A copy of your order confirmation or packing slip
  • The RMA number clearly visible on the outside of the package

Ship to:
Motorcycle Helmet Shop – Returns
2840 Dawson Drive
Jacksonville, US 72076

4 Processing and Refund

Once we receive and inspect your return (typically 3-5 business days after delivery to our facility), we’ll process your refund or exchange.

Refund Information

  • Refund Timeframe: Refunds are processed within 5-7 business days after we receive and approve your return.
  • Refund Method: Your refund will be issued to your original payment method:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
    • PayPal: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Exchanges

We gladly exchange items for a different size or color, subject to availability. The process is the same as returns – contact us first for authorization. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange a replacement at no additional cost, including prepaid return shipping.

Need Help?

Our rider support team is here to help with any questions about shipping, returns or exchanges.

Email: [email protected]

Address: Motorcycle Helmet Shop, 2840 Dawson Drive, Jacksonville, US 72076

Response Time: Within 24 hours (for urgent matters, include “URGENT” in subject line)

At Motorcycle Helmet Shop, we’re riders serving riders. Your satisfaction isn’t just our policy – it’s our passion. Ride safe!